Smartsheet professional services
Smartsheet Technical Account Management
Move faster, with less friction, and get the most out of your Smartsheet platform with a trusted expert by your side.
Experience value
TAM Benefits
-
TAMs provide on-going Smartsheet expertise to accelerate your setup time, help you understand the capabilities of the platform, and give you guidance on how to build and customize your solutions based on best practices. TAM's also get you ready for each new Smartsheet release, making sure you are taking advantage of the latest product enhancements and considers how product updates and migrations will affect your solution.
-
Optimize how you run Smartsheet. As technical experts, TAM's help guide and advise technology strategy, mobilizing an extended team that will help you get the most out of your Smartsheet investment.
-
TAM's give advice on which tools and approaches will equip environments to defend against security risks and maintain regulatory compliance at the same time.
-
TAM's are a first line of defense to troubleshoot, diagnose, and resolve problems that occur with your Smartsheet solution. Customers work directly with their TAM to resolve complex and time-sensitive issues more quickly, with access to a wide range of subject matter experts.
Meet Adam, our Smartsheet TAM superhero
Technical Account Managers (TAM's) like Adam are the heart of Smartsheet's Support organization. TAM's are product experts and understand the unique needs of your business and your solution. TAMs enable our customers to take advantage of the latest product releases, and gives continuous best practice in-product guidance. When problems arise, Adam and his teammates will own the issue and engage with the best resources to resolve it with minimal disruption to your business.
Be more fearless with a TAM by your side
See what our customers have to say
Today, 75 percent of development occurs internally with Republic Elite for the Smartsheet application and business needs. With more complex solutions, we work with a Smartsheet Technical Account Manager who provides guidance on the best practices for all Smartsheet tools and capabilities.
We are grateful for the invaluable assistance our TAM provides. His guidance saves us precious time, boosts our skills, and enhances the effectiveness of our solutions.
The almost immediate responses the TAM has provided to any of my emails and/or direct questions have allowed me to provide solutions to my collaborators at the speed they desire. In many cases this would have been difficult without the TAM’s assistance.
View all Professional Services
Gartner® Peer Insights™ has recognized Smartsheet as a Customers’ Choice in Collaborative Work Management for 2023